We stand behind Scan365.ai. If you are not satisfied within 14 days of your Pro subscription purchase, we will refund you in full. No questions asked.
New Pro plan subscribers can request a full refund within 14 days of their initial payment. No questions asked. Email us at admin@itsl.com.au and we will process your refund within 3 to 5 business days.
Send an email to admin@itsl.com.au with the subject line "Refund Request - Scan365 Pro".
Include your registered email address, the date of purchase and a brief reason for the refund request (optional but helpful for us to improve).
We will acknowledge your request within 1 business day and process the refund within 3 to 5 business days. Refunds are returned to the original payment method via Stripe.
You can cancel your Pro subscription at any time by emailing admin@itsl.com.au. Cancellations take effect at the end of your current billing period. You will retain Pro access until the end of the period you have paid for. No partial refunds are provided for unused time after the 14-day guarantee period.
Nothing in this Refund Policy limits your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). You may have additional rights to remedies including refunds, replacements or repairs where goods or services do not meet consumer guarantees. These rights cannot be excluded, restricted or modified.